Return Policy

At newchoicebd.com, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, our Return Policy outlines how you can return items purchased from our website.

1. Eligibility for Returns

• You can return items within 14 days of delivery.
• To qualify for a return, products must be unused, unworn, and in their original packaging, including all tags and accessories.
• Certain items, such as sale items and customized products, may be non-returnable. These exceptions will be clearly noted at the time of purchase.

2. Return Process

• To initiate a return, please contact us at support@newchoicebd.com with your order number and the reason for the return.
• Once your return request is approved, we will provide you with detailed instructions on how to return the item.
• Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Refunds

• Upon receiving and inspecting your returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired product.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and details. We will arrange for a replacement or a full refund at no additional cost to you.

6. Non-Returnable Items

• Items marked as final sale, opened perishable goods, and gift cards are non-returnable.

7. Contact Us
If you have any questions or need assistance with a return, please reach out:

newchoicebd.com
Email: support@newchoicebd.com
Contact Number: 01000000000